The 360 router is set up and the solution is not able to access the Internet

This article mainly introduces the solution to the problem that the 360 router cannot access the Internet after setting up; many users find that their computers and mobile phones cannot access the Internet through the 360 router after setting up the 360 router. Such a situation is generally caused by problems with the connection and configuration of the 360 router. In rare cases, it is caused by problems with the broadband operator. Details will be described below.

1. Check whether the 360 router networking was successful


(1) The 360 router was successfully connected

After completing the settings, log in to the settings interface of the 360 router again and check the “connection state“, if it displays:normal, which means that the connection between the 360 router and the carrier server was successful and it can be used normally.

联网状态 显示:正常,说明360路由器联网成功
The networking status display: normal, indicating that the 360 router was successfully networked

(2) 360 router networking failed

If you log in to the settings page again,”connection state“Display:broken network, as shown in the following figure. This means that no connection has been established between the 360 router and the carrier server, which means that the 360 router failed to set up Internet access.

联网状态 显示:断开,说明360路由器联网失败
Networking status display: disconnected, indicating that the 360 router failed to network

2. Solutions for the 360 router networking failure and cannot access the Internet


1. Check the connection of the 360 router

1. Broadband is when connecting the telephone line:

Please prepare 2 shorter network cables for the 360 routerWANport network cableConnect broadband cat(ADSL Modem)。The computer is connected to any of the interfaces 1, 2, 3, and 4 of the 360 router using a network cable. The connection method is as shown in the following figure:

宽带是电话线接入时,路由器的正确连接方式
Broadband is the correct way to connect a router when a telephone line is connected

2. When broadband is optical fiber access:

Please prepare 2 network cables for the 360 routerWANport network cableConnect Light Cat。The computer is connected to any of the interfaces 1, 2, 3, and 4 of the 360 router using a network cable. The connection method is as shown in the following figure:

宽带是光纤接入时,路由器的正确连接方式
Broadband is the correct way to connect routers when accessing optical fiber

3. When broadband is connected to the home network cable:

Put the information provided by the operatorHousehold network cableConnected to the 360 routerWANmouth. The computer is connected to any of the interfaces 1, 2, 3, and 4 of the 360 router using a network cable. The connection method is as shown in the following figure:

宽带是入户网线接入时,路由器的正确连接方式
Broadband is the correct way to connect the router when accessing the home network cable

Warm reminder:

(1) After connecting the 0 wireless router in the above method,Computers cannot access the Internet for the time beingNow, when the router completes the Internet access settings, the computer can automatically access the Internet, and there is no need to use the “broadband connection” on the computer to dial up the Internet.

(2)、When setting up a router, you don’t need a computer to have a network.Yes, as long as you use a network cable to connect the computer to the LAN port of the router, you can set it up; many novice users think that you must have a network to set up the router, which is wrong.

(3) Please connect strictly according to the above connection method. Don’t be clever and change the connection method of the 360 router!

(2) Analysis of error-prone points in 360 router settings

1. Wrong Internet access method

When the 360 router is set up for the first time, the router will automatically detect and select a way to access the Internet.However, sometimes the Internet access method automatically detected by the router may not be accurate; therefore, it may not be possible to access the Internet after setting

After logging in to the 360 router settings page again, click “Internet settings“, you can see that there are”Broadband PPPoE”、“Dynamic IP Internet access”、“Static IP Internet access“Three options. The selection is based on the type of broadband service handled by the user, which is described in detail below.

“宽带PPPoE”、“动态IP上网”、“静态IP上网” 3种上网方式
There are three Internet access methods: “Broadband PPPoE”,”Dynamic IP Internet Access”, and “Static IP Internet Access”

(1) Broadband PPPoE

When broadband was opened, broadband operators provided broadband accountbroadband passwordHere you are, and when you are not using a router to access the Internet, you need to use “broadband connection“(or a similar dialing program), fill in the broadband account number and password to dial up the Internet.

(2) Dynamic IP Internet access

When opening broadband, the operator will not provide you with any information;Without using a router, you can access the Internet by connecting the broadband network cable to your computer

Important notes:

When using the 360 router as a secondary router, that is, when connecting the 360 router to a router or switch that already has Internet access, you should also choose: Dynamic IP Internet access

(3) Static IP Internet access

When opening broadband, operators willProvide a static IP address, subnet mask, default gateway, DNS informationHere you go. When a router is not used, you need to fill in the static IP address information provided by the broadband carrier in the computer’s local connection (Ethernet) before the computer can access the Internet.

2. Wrong broadband account and password

The broadband account number and broadband password are provided by your broadband operator and must be filled in correctly.If you fill in incorrectly, you cannot access the InternetAccording to statistics, more than 75% of users cannot access the Internet after setting up because they have filled in their broadband account and password incorrectly.

Warm reminder:According to statistics, more than 70% of users cannot access the Internet after setting up because they filled in the wrong broadband account and password. It is recommended that you call the customer service number of the broadband operator and ask the customer service staff to inquire and verify your broadband account number and password.

检查360路由器中填写的宽带账号、宽带密码是否正确
Check whether the broadband account number and broadband password filled in the 360 router are correct

3. When accessing the Internet dynamically over IP, the IP address of the LAN port is not modified

If your broadband type is dynamic IP Internet access, sometimes you need to modify the IP address of the 360 router before you can successfully access the Internet. The following explains in detail when changes need to be made? How to modify the IP address of a 360 router.

(1) When does it need to be modified?

When the IP address assigned by the operator (parent network) is:192.168.0.1-192.168.0.254When you have IP addresses within this range, you must modify the IP address of the 360 router.

How do I know what IP address the operator has assigned? First remove the 360 router, let the broadband network cable connect directly to the computer to access the Internet, and then check the IP address obtained by the computer, as shown in the following figure. This allows you to determine whether the IP address of the 360 router needs to be modified.

If you don’t know how to check the IP address you get on your computer, you can check out the tutorial:Computer local IP address query method

宽带网线连接电脑,查看电脑获取到的IP地址
Connect the broadband network cable to the computer and check the IP address obtained by the computer

(2) How to modify the IP address of the 360 router?

If the IP address assigned by the operator (superior network) is in the range of: 192.168.0.1-192.168.0.254, the 360 router IP address can be modified to:192.168.X.1(1<X<254)For example: 192.168.2.1, 192.168.3.1, 192.168.4.1, etc. are all okay.

360路由器中修改IP地址选项
Modify IP Address Options in 360 Router
修改360路由器IP地址
Modify the IP address of the 360 router

3. When surfing the Internet on static IP, the IP parameters are wrong

After selecting “Static IP Internet Access”,If you fill in the parameters IP address, subnet mask, gateway, preferred DNS, and alternative DNS incorrectly, it will also cause the problem of not being able to access the Internet after setting is completed

So, please carefully check whether the IP address, subnet mask, gateway, preferred DNS, and alternative DNS you filled in in the 360 router are correct. It is recommended to directly call the operator’s customer service number to inquire about the static IP address parameters from the customer service personnel.

静态IP地址上网时,IP地址、子网掩码等信息填写错误,会导致不能上网
When accessing the Internet with a static IP address, information such as IP address and subnet mask is incorrectly filled, which may lead to inability to access the Internet.

(3) Broadband/router issues

1. Please remove the 360 router, connect the broadband network cable (cat, light cat) directly to the computer, and test whether the computer can access the Internet? If the computer cannot access the Internet, it means that there is a broadband problem. Please call your broadband operator to declare the fault.

2. Broadband operators in some areas will restrict the use of routers, so you cannot access the Internet after setting up the 360 router normally. In this case, you can call the customer service number of the broadband operator and ask the customer service staff whether the broadband you apply for restricts the use of routers.

Operators restrict the use of routers. Generally, you can use the MAC address cloning Function to solve. The operation of cloning a MAC address in a 360 router is shown in the following figure.

在360路由器中克隆MAC地址
Cloning MAC addresses in a 360 router

3. Check whether there is any problem with the network cable connecting the 360 router and the cat (light cat)? Anyway, when Xiaobian was solving problems for users, he encountered a situation where the network cable was damaged, resulting in the inability to access the Internet.

4. You can access the Internet after changing a router to test; although the possibility of router damage is relatively small, it still exists. If your 360 router is damaged, no matter how you set it up, you will definitely not be able to connect to the Internet.

2. Solution to the 360 router successfully connected and unable to access the Internet


(1) Check the network cable

Check whether the network cable between the computer and the router is plugged in, and check whether there is any problem with the network cable connecting the computer and the router.

(2) Check the computer IP address settings

When connecting to a router to access the Internet, you need to set the IP address in the computer’s local connection (Ethernet) toAutomatic acquisition (dynamic IP), as shown in the following figure. Please check whether the IP on your computer has been configured for automatic acquisition. If you don’t know how to operate, you can refer to this article:Method for setting dynamic IP address of computer

把IP地址设置为自动获得
Set IP address to automatically obtain

(3) Change the computer for testing

If other computers are connected to the computer and can access the Internet normally, only one computer cannot access the Internet; in this case, there is probably a problem with this computer. It is recommended to check the IP address settings, perform virus killing, reinstall the operating system, etc.

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