What should I do if I can’t log in?

ihome.360.cn is the login address of the 360 security router/home firewall router. Recently, many users have reported that when setting up 360 security routing, after typing ihome.360.cn in the browser, they cannot enter the setting interface.

The problem that the ihome.360.cn login page cannot be entered is in most cases caused by user operation problems, and in very few cases, it is caused by problems with the router itself. The solution to this problem is also very simple, just follow the following steps to investigate it.

Warm reminder:

If you can’t get in when logging in to ihome.360.cn with your mobile phone, please click the article link below to view the corresponding solution. This article describes a solution to how to log in to ihome.360.cn when using a computer.

What should I do if I can’t log in on my mobile phone?

1. Check line connections

The network cable interfaces on the 360 router are divided into: WAN port and LAN port. The optical cat and home broadband network cable should be connected to the WAN port on the 360 router; the computer should use the network cable to connect it to the LAN port of the 360 router.

路由器连接示意图

2. Excess space problem

Please note that there are no spaces before and after the letters, numbers, and dots of the ihome.360.cn login address. There are some input methods. After entering small dots and letters and pressing Enter, a space will be automatically added by default, which makes it impossible to enter the router’s settings page.

So, when you type ihome.360.cn in your browser, be sure to check to make sure the spelling is correct and there are no extra spaces.

3. Incorrect input position

When you type ihome.360.cn in your computer’s browser, you must type it where the URL is displayed at the top before you can enter the 360 security router settings page.

If you type ihome.360.cn in the search boxes of Baidu, 360, Sogou, etc., you cannot enter the 360 router settings page; if the 360 router can access the Internet at this time, some search results will appear in the browser.

浏览器正确输入位置

4. Computer IP address is wrong

When a computer sets up a router, or connects to a router to access the Internet, it is recommended to set the IP address of the computer to automatically obtained (dynamic IP), as shown in the following figure. You can check/set the IP address of your computer by following the methods in the following article.

How to set the IP address automatically obtained by the computer?

电脑IP地址设置为自动获得

5. Network cable problem

If the network cable connecting the computer and the 360 router is damaged, then data cannot be transferred between the computer and the router. Naturally, after entering ihome.360.cn in the browser, you cannot enter the settings page of the 360 router.

Generally, the record of problems with the network cable is very small, so it is recommended that you check the first four aspects of problems first. If there are no problems before, you can consider whether there is a problem with your network cable. If you have extra network cables at home, you can replace them with one.

网线

6. Router problems

After checking the first five aspects, the computer still cannot be accessed when logging in to ihome.360.cn. It is very likely that there is a problem with the router, or the router has restricted the computer’s login. In this case, it is recommended to put your 360 routerrestore the factory settings, and then tried to enter ihome.360.cnagain.

With your 360 router plugged in, press and hold the Reset button for more than 5 seconds to restore it to the factory settings. Then type ihome.360.cn in the browser again to see if you can enter the settings interface.

Important:

After restoring the factory settings, all configurations on your 360 router will be deleted and the router will be unable to access the Internet. At this time, if you can go to the ihome.360.cn settings page, please follow the prompts on the page to reset your 360 router.

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